Work Order and Field Service Management Software
RSS helps field service, maintenance, and post-sales companies centralize their entire operation, reduce administrative tasks, and provide a better experience to their customers.
- ✓ Online customer self-service portal
- ✓ Real-time mobile technician tracking
- ✓ Integrated stock control and invoicing
- ✓ Quick and easy implementation
Is it hard to control your Field Service operations?
As a company grows, so do orders, customers, technicians, and processes. Without the right platform, errors, delays, and lost information occur.
Hard-to-track orders
Information scattered on paper and WhatsApp chats, lacking full traceability.
Customers constantly calling
Daily calls and interruptions to know the status of a repair, account balance, or outstanding invoices.
No evidence of field work
Difficulty documenting the before, after, and progress of each service with photos and attached files.
Disorganized inventory
Loss of control over spare parts, materials used, and critical stock levels.
Everything you need to manage your Service and Maintenance business
RSS natively connects field operations, back-office administration, and customer service in a single robust platform.
Work Orders
Manage the full lifecycle from entry to technical closure, including final reports.
Learn more →Technicians
Dispatch orders to field or workshop technicians and capture digital signatures on mobile devices.
Learn more →Estimates
Generate multiple quotes per order for customers to approve or reject online.
Learn more →Invoicing & Balances
Track invoices, outstanding balances, and customer accounts in real time.
Learn more →CRM
Unified communication history, customer equipment logs, and service status tracking.
Learn more →Artificial Intelligence
Professional automated summaries and smart analysis to optimize your business operations.
Your customers get updates instantly without phone interruptions
RSS offers two powerful channels to automate customer support and prevent your team from wasting time on repetitive status calls:
1. Self-Service Portal: A dedicated environment where your customers can submit new service requests, view real-time status of their work orders, or approve estimates instantly online.
2. Virtual Assistant: A natural language query widget easily installed on your own website. Customers can check their service status securely and instantly.
Field Service Software for real-time operational control
Customer Communication
Send automatic email or WhatsApp notifications with every update to work orders, approved quotes, and status changes.
Inventory & Clear Finances
Track the spare parts and materials consumed in the field. Instantly see customer balances, outstanding payments, and invoice status.
Reports & Business Metrics
Make business decisions based on real data. Measure technician productivity, exact profitability per job, and operational KPIs.
Frequently Asked Questions
Discover how RSS can adapt to your company
Request a demonstration and see how to optimize work orders, dispatching, inventory, and customer invoicing from a single global cloud platform.
Request Free Demo