Field Service Management Software for repair and service companies
RSS helps repair shops, field service and maintenance companies manage work orders, technicians, customers, parts and invoices in one cloud platform. Spend less time on admin and give your customers a better experience.
- ✓ Online customer portal and virtual assistant
- ✓ Mobile access for field and shop technicians
- ✓ Integrated parts inventory and invoicing
- ✓ Demo account set up for your business within 24 hours
Is it hard to keep your service operation under control?
As a company grows, so do its orders, customers, technicians and processes. Without the right software, errors, delays and lost information follow.
Orders that are hard to track
Information scattered across paper, spreadsheets and WhatsApp chats, with no full history of each job.
Customers calling all day
Constant calls and interruptions to ask about a repair, an account balance or an unpaid invoice.
No proof of field work
No easy way to document the before, during and after of each job with photos and files.
Disorganized inventory
No control over spare parts, materials used on each job and items running low.
Everything you need to run your service and maintenance business
RSS connects field work, back-office administration and customer service in one platform.
Work Orders
Manage every job from intake to completion, including checklists, photos and final reports.
Work order management →Customer Portal
Customers request services, check job status and approve estimates online.
Customer portal →Technicians
Dispatch jobs to field or shop technicians and capture signatures on their phones.
Scheduling and dispatch →Invoicing and Balances
Track invoices, payments, outstanding balances and customer statements in real time.
Invoicing →Customers and Equipment
Complete customer records with their equipment, job history, estimates and payments.
Customer records →Inventory
Multiple warehouses, suppliers, purchases, parts used per job and minimum stock levels.
Parts inventory →Artificial Intelligence
Optional add-on: professional summaries for customers, suggested diagnoses and report analysis.
Your customers get updates instantly, without calling you
RSS offers two channels that automate customer service and stop your team from wasting time on repetitive status calls:
1. Self-service portal: a dedicated area where customers submit new service requests, check the real-time status of their work orders and approve estimates online.
2. Virtual assistant: a chat widget you add to your own website with one line of code. Customers ask questions in plain language and check their service status securely.
Field service software for real-time operational control
Customer Communication
Send automatic email notifications when a work order is updated or a new estimate is ready, and WhatsApp alerts from the work order.
Inventory and Finances
Track the parts and materials used in the field, and see customer balances, pending payments and invoice status at a glance.
Reports and Business Metrics
Make decisions based on real data: pending work, technician activity, time spent at each stage and unpaid invoices.
See how RSS adapts to your company
Request a free demo and see how to manage work orders, dispatch, inventory and invoicing from one cloud platform. No credit card required.
Request Free Demo