Customer Portal & Assistant
RSS offers two integrated channels for your customers to check information, track the status of their repairs, and self-manage their services without having to call your company.
Self-Service Portal Features
Always Updated Information
Customers can keep their personal data updated without intervention from your company staff, allowing your employees to focus on other tasks.
Work Order Creation
Customers can submit service requests without being restricted to business hours, at their convenience, and without waiting for a customer service agent.
This convenience will increase your revenue and significantly reduce the time spent by your staff taking orders.
Quotes and Charges Analysis
Customers can check the quotes prepared for each order, review their details, and approve them online. They can also view invoice charges and outstanding balances.
Instant Access with QR Codes
Using their smartphone, customers scan the provided QR code to instantly view their work order without entering a password.
Reduced Customer Calls
Customers can check the real-time status of their work orders at any time. Any comments added by your staff can be shared directly with the customer.
No more spending valuable staff time giving status updates over the phone. Customers can also receive email alerts whenever their order is updated.
Account Statement Always Available
Customers can check their account statements, detailing charges, payments made, and current balances, just like a bank statement.
At all times, they know the detail of any outstanding balance.
Reports and History
Customers can check their history of work orders, pending or previous estimates, invoices, and payments.
Estimates History
Customers can view their estimate history. For pending estimates, they can approve them online with a single click.
Satisfaction Surveys
Customers can complete pending satisfaction surveys for each work order to share their feedback.