Once an equipment is registered, the customer can directly request a service for it by entering to the system with a user/password combination, minimizing the intervention of your company's staff, that only will need to assign the work order to some technician.

Considering that security systems area is very sensitive and need to have the equipment out of service the shortest possible time, a software that allows to enter a service request instantly, shall mean not only the fastest attention of the case but the feeling of the customers that their problem is already underway and being resolved, achieving greater satisfaction with the service.