Customer Satisfaction Surveys are used to gather feedback from customers regarding the quality of the company's service, measure customer satisfaction, identify areas for improvement, evaluate the performance of technical staff, and enhance customer retention.
Once an order is completed, an email is sent to the customer requesting them to fill out the Satisfaction Survey assigned to that order.
Although the system includes predefined surveys, you can create as many surveys as needed to be assigned to each order.
Each order can have a different survey assigned.
Based on the responses received from customers, reports are generated to display the results, grouped by totals to identify the areas of the company that are performing well and those that need improvement.